The issue

Generic Guest Experiences Just Don't Work

When every guest gets the same treatment, you're not just being impersonal—you're leaving revenue and loyalty on the table.

Return Guests Feel Like Stranger

When loyal guests are treated like strangers, you end up losing repeat business and reputation.

Missed Revenue Opportunities

Offering relevant upsells requires guest context. Without it, generic offers get ignored and annoy guests.

Operating in the Dark

Your team begins every interaction blind. They can’t reference a profile for context, which makes service feel reactive instead of helpful.

Deliver a Tailored Experience, Automatically

Our platform works behind the scenes to surface the key details you need to make every guest feel like a VIP.

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Dynamic Guest Profiles

Automatically compiles preferences, history, direct feedback, and notes into a single, evolving profile for every guest.

Automated Preference Tracking

Captures key details from conversations and booking data, like a request for extra foam pillows or a preference for a room away from the elevator.d.

Special Occasion Alerts

Flags upcoming birthdays, anniversaries, and other important dates mentioned by the guest so your team can prepare a special touch.

Intelligent Upsell Suggestions

Recommends relevant add-ons and packages based on a guest's profile (e.g., offering a business traveler an airport transfer).

Pre-Arrival Digests

Sends daily reports to your front desk and concierge with actionable insights about arriving VIPs and guests with special preferences.

Seamless Data Sync

Integrates with your PMS and communication tools to ensure guest data is always centralized, accurate, and up-to-date.

Drive Revenue and Repeat Business

When guests feel valued, they are more likely to book directly, and spend more during their stay. Build a base of loyal guests and reward them with targeted offers. Loyal guests means repeat visits and better word-of-mouth marketing.

Create Moments That Guests Remember

Empower your team with information let them create moments of delight that guests will hold on to after they check out. Go beyond generic service and make guests feel special, these are the moments that shape their reviews and overall impression.

Ready to Create Unforgettable Experiences?

See how the guest profiles can delight your guests, build insights and empower your team.

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frequently asked questions

Can I cancel or change plans anytime?

Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.

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What happens if I outgrow the Starter plan?

The Starter plan is designed to get you started, but when your needs grow, Emblem scales with you. Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more workflows, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.

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How long does setup take?

Most teams are set up within the week. We’ve designed Emblem to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.

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Can I use Emblem AI with my current tools?

Yes—Emblem is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer additional integrations by request.

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Turn nameless customers into valued guests

Generic Guest Experiences Just Don't Work

Deliver a Tailored Experience, Automatically

Ready to Create Unforgettable Experiences?