Messaging AI

Text Your Guests and Reply Instantly

Handle guest messages from any channel automatically, so you never miss a potential lead
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The issue

Stop Making Guests Wait For A Reply

Juggling messages from multiple channels takes time and creates confusion, while guests wait.
Missed Inquiries = Lost Leads
Every message missed is a potential booking you’ve lost to a competitor.
Divided Staff Attention
Staff have to juggle replying to messages from various platforms.
Inconsistent Guest Service
Service and information accuracy can vary in each manual reply.

A Reply For All Guests Messages,  Automatically

Receive, understand and reply to messages from any channel and flags unique requests for your team, with full context.
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Always On-Brand, Always Welcoming
Sends messages that aligns with your brand, keeping guests happy.
Understands What Guests Want
Detects message intent and guides guests to the right solution fast.
Proactive, Timely Engagement
Anticipate guest needs with automated personalized messages that elevates their experience.
Answers Routine Questions Accurately
Responds to questions with context and accuracy, based on your policies.
Ready on All Your Platforms, 24/7
Available anytime to capture every booking and inquiry even when staff are off duty.
Insights to Provide Great Service
Gathers guest details and context before handoff, so your team steps in fully informed.
Central Hub for Messages
See every guest conversation in one place. Messages are organized with key details for automated replies, and complex issues are escalated to your team with full context.
Omnichannel Inbox
Omnichannel Inbox
Let the AI Handle Routine Tasks Securely
Free your team from chasing messages and replies. The AI follows your set policies to answer guest questions instantly, capture upsell opportunities, and let staff focus on high-impact, personalized interactions.

Ready to boost your operations with Emblem?

Schedule a live demo and experience the benefits of Emblem Voice firsthand.
frequently asked questions
Can I cancel or change plans anytime?
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Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.
What happens if I outgrow the Starter plan?
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The Starter plan is designed to get you started, but when your needs grow, Emblem scales with you. Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more workflows, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.
How long does setup take?
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Most teams are set up within the week. We’ve designed Emblem to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.
Can I use Emblem AI with my current tools?
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Yes—Emblem is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer additional integrations by request.