Reviews Management

Drive Reviews and Turn Reputation Into Revenue

Encourage guest reviews, replies with context and gets you noticed online.
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The issue

Happy Guests Don’t Always Leave Reviews

You provide great service, but your reviews don’t show it. Missed reviews puts future bookings at risk.
Guests Need Reminders
Guests often forget to leave a review in the moment, without a reminder, they never complete it.
Inconsistent Manual Prompts
Prompting for reviews is often sidelined by guests while they are busy checking out.
Awkward Guest Experience
Asking to give a review in person can feel uncomfortable, so guests may decline or leave a rushed review.

Put Your Review Generation on Autopilot

Emblem's AI works in the background, following up with guests at the right moment for a review.
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Ask Guests at The Right Moment
Requests reviews when satisfaction is highest for better response rates.
Sounds Just Like Your Brand
Reflect your brand's unique tone, instead of a generic prompt for reviews.
Never Misses a Follow-up
Automatically reaches out to every guest, every time, so you don't have to chase for it.
Makes Leaving a Review Effortless
One-tap links to Google, TripAdvisor, or OTA pages means guests are more inclined to help.
Resolve Issues Before They go Public
Accept any negative feedback privately and flag it for quick recovery from your team.
Showcases Your Happiest Guests
Easily promotes your best reviews across your site and socials. Get the most of your genuine reviews.
Turn Guest Feedback into Actionable Insights
Don't just collect reviews—Emblem helps you understand them. Track trends, detect sentiment, uncover what guests love, identify areas to improve, and adapt your strategy to generate more meaningful reviews.
Manage and Respond from One Inbox
Monitor guest reviews across your platforms in one place. Stay on top of your online reputation, ensure no feedback goes unanswered, and step in whenever you need.
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See Omnichannel inbox

Ready to boost your brand reputation?

See for yourself how Emblem’s AI can transform your reputation and drive more revenue.
frequently asked questions
Can I cancel or change plans anytime?
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Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.
What happens if I outgrow the Starter plan?
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The Starter plan is designed to get you started, but when your needs grow, Emblem scales with you. Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more workflows, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.
How long does setup take?
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Most teams are set up within the week. We’ve designed Emblem to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.
Can I use Emblem AI with my current tools?
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Yes—Emblem is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer additional integrations by request.