AI Customer Service for Tours and Experiences

An AI Employee working 24/7 to make your operations run more smoothly. Never get overwhelmed by messages or calls again.

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Support across every guest touchpoint

From the first inquiry to post-tour reviews, Emblem keeps your operations connected and responsive.
Before the tour
Convert inquiries into bookings
Never lose a booking again from missed calls or unanswered questions
During the tour
Stay focused on creating great experiences for guests
Let Emblem handle routine tasks, freeing up your team to deliver their best
After the tour
Drive more social reviews
Follow up with your guests, so they're prompted to provide reviews and feedback.

Integrated with the platforms that you already use

Boost operating revenue

Turn calls into bookings

Emblem answers calls 24/7, processes tour reservations, and handles cancellations. Capture every lead and fill more slots without lifting apj finger.
Ready for calls - anytime, anywhere
Handles simultaneous calls, with no wait times. Stay responsive so every caller is satisfied
Voice AI
Leave the perfect first impression
Emblem answers common questions accurately and syncs with live-data to assist guests.
Customized AI
Don't miss upsell opportunities
Suggest upsells and add-ons at the right times to offer the best experience for your guests
Upsell AI
Automate Your Operations, Empower Your Team
Emblem can handle routine calls, common questions and guests requests. Freeing up your team to deliver their best.
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Boost Team Productivity
Reduce workflow disruptions when Emblem handles unpredictable call volumes.
Guest Ready
Always ready for a guests, whether to inquire or make changes.
Booking integrations
Automatically checks and updates your system to prevent conflicts.
Answers Common Questions
Emblem learns your tour policies, so it can answer accurately and confidently.
Natural Voice AI
Emblem speaks with guests professionally and naturally.
Real Time Sync
From guide schedules  to local weather, live information helps your tour business stay reliable.
Dashboard

Manage it all in one dashboard

Log in anywhere, track interactions and their outcomes, and step in if needed. Stay updated and in control at all times.
Emblem dashboard
Pricing

Designed to scale, without locking you in.

Emblem fits how you work—not the other way around.
Starter
Streamline your operations and boost your team's workflow.
Starts at
$249
/ month*
Contact Sales
Contact Sales
Includes:
  • Natural voice AI
  • Resolves 80% of calls and messages
  • Booking AI assistant
  • Syncs with Room availability
  • Message AI
  • Management dashboard
Custom
Built specifically for your team - a tailored solution with no hassle.
Enquire with us
Flexible
/ month*
Contact Sales
Contact Sales
Includes:
  • Everything in Starter
  • Personalized workflow integrations
  • Customized brand voice
  • Payment processing
  • Upsell AI for direct sales
  • Priority support
*Pricing is based on agents deployed and usage. Only pay for what you use
frequently asked questions
Can I cancel or change plans anytime?
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Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.
What happens if I outgrow the Starter plan?
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The Starter plan is designed to get you started, but when your needs grow, Emblem scales with you. Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more workflows, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.
How long does setup take?
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Most teams are set up within the week. We’ve designed Emblem to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.
Can I use Emblem AI with my current tools?
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Yes—Emblem is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer additional integrations by request.