AI Customer Service for Inns

An AI Employee working 24/7 to make your operations run more smoothly. Never get overwhelmed by messages or calls again.

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Support across every guest touchpoint

From the first inquiry to post-stay reviews, Emblem keeps your hotel connected and responsive.
Before the stay
Convert inquiries into bookings
Never lose a booking again from missed calls or unanswered questions
During the stay
Let front of house stay focused
Let Emblem handle routine tasks, freeing up your team to deliver their best
After the stay
Drive more social reviews
Remain in touch with your guests, and can help to improve your reviews

Integrated with the platforms that you already use

Boost hotel revenue

Turn calls into bookings

Emblem answers calls 24/7, processes reservations, and handles cancellations. Capture every lead and fill more rooms without lifting a finger.
Ready for calls - anytime, anywhere
Handles simultaneous calls, with no wait times. Stay responsive so every caller is satisfied
Voice AI
Leave the perfect first impression
Emblem answers common questions accurately and syncs with live-data to assist guests.
Customized AI
Don't miss upsell opportunities
Suggest upsells and add-ons at the right times to offer the best experience for your guests
Upsell AI
Elevate in-stay guest service
Emblem can handle routine calls, common questions and guests requests. Freeing up your team to deliver their best.
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Boost Team Productivity
Reduce workflow disruptions when Emblem handles unpredictable call volumes.
Operations AI
Natural Voice AI
Emblem speaks with guests professionally and naturally.
Voice AI
Handles new bookings and changes
Lets customers check their bookings and make changes in comfort
Booking AI
Guest Ready
Always ready to take a call, guests will never need to wait to make a request.
Answers Common Questions
Emblem keeps updated information about your hotel, so it can answer with confidence.
Intelligent Routing
Emblem routes guests request to the right channel, so the team can act on it.
Dashboard

Manage it all in one dashboard

Log in anywhere, track calls and their outcomes, and step in if needed. Stay updated and in control at all times.
Emblem dashboard
Pricing

Designed to scale, without locking you in.

Emblem fits how you work—not the other way around.
Starter
Streamline your operations and boost your team's workflow.
Starts at
$249
/ month*
Contact Sales
Contact Sales
Includes:
  • Natural voice AI
  • Resolves 80% of calls and messages
  • Booking AI assistant
  • Syncs with Room availability
  • Message AI
  • Management dashboard
Custom
Built specifically for your team - a tailored solution with no hassle.
Enquire with us
Flexible
/ month*
Contact Sales
Contact Sales
Includes:
  • Everything in Starter
  • Personalized workflow integrations
  • Customized brand voice
  • Payment processing
  • Upsell AI for direct sales
  • Priority support
*Pricing is based on agents deployed and usage. Only pay for what you use
frequently asked questions
Can I cancel or change plans anytime?
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Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.
What happens if I outgrow the Starter plan?
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The Starter plan is designed to get you started, but when your needs grow, Emblem scales with you. Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more workflows, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.
How long does setup take?
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Most teams are set up within the week. We’ve designed Emblem to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.
Can I use Emblem AI with my current tools?
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Yes—Emblem is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer additional integrations by request.