Connect email accounts, Facebook, Instagram, live chat, and more. Manage all conversations without leaving the inbox.
AI Response & Escalation
Message AI handles 80% of queries automatically. For complex issues, it routes the conversation to the right member with full context.
Centralized knowledge
The AI pulls information from your training, ensuring responses are accurate, consistent, and instantly updated across all channels.
Unified Guest Profiles
View a customer's entire conversation history across all channels in one clean timeline for complete context.
Automated Tagging & Analysis
The AI automatically tags conversations by topic (e.g., 'Maintenance', 'Booking Inquiry') for tracking, reporting, and operational insights.
AI & Operations Analytics
Track key metrics like resolution rate, common query types, and escalation patterns to easily improve your service.
Deliver Instant Replies Across Channels
With our Messaging AI, ensure any guest message you get is replied accurately, regardless of time or platform. Just connect your inbox with the Channels you want coverage.
Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.
The Starter plan is designed to get you started, but when your needs grow, Emblem scales with you.
Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more workflows, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.
Most teams are set up within the week. We’ve designed Emblem to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.
Yes—Emblem is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer additional integrations by request.
