Connect Emblem to your Twilio account to communicate with guests directly via calls, SMS and WhatsApp. Twilio is a cloud communications platform that enables businesses to send messages, make calls, and integrate voice, SMS, and chat. This integration allows your AI agent to move conversations off your website and onto the channels your guests use most, providing instant and convenient support.
Why Connect to Twilio?
- Meet Guests on Their Phones: Engage guests directly through SMS, voice calls or messages. This allows you to answer questions and send updates on the channels they check most frequently, offering unmatched convenience.
- Automate Guest Messaging: Proactively send important information. Use Emblem to automatically send check-in instructions, welcome messages, or post-stay thank-you notes using your Twilio phone number.
- Provide Real-Time Support: Allow guests to text your property's number with questions like "What are the pool hours?" or "Can I get more towels?" and receive instant, automated answers from Emblem, reducing calls to the front desk.
