Cloudbeds is a Property Management System (PMS). Connecting Emblem provides access to live guest and reservation information. This allows Emblem to automate common tasks, answer questions accurately, and provide seamless guest service using data from your Cloudbeds platform.
Why Connect to Cloudbeds?
- Access Reservation Details: Emblem can look up reservation details in the Cloudbeds PMS to instantly answer guest questions about their stay, such as booking dates, room types, and number of guests.
- Automate Guest Requests: Process requests for items or services like extra towels or airport transfers. Emblem can confirm the request and post any associated charges directly to the guest's folio in Cloudbeds.
- Check Room Status: Instantly inform guests if their room is ready by checking the live **housekeeping status** within Cloudbeds, reducing front desk calls during
