Mews is a leading cloud-based Property Management System (PMS). Connecting gives Emblem access to real-time hotel data. This allows Emblem to answer guest questions, process requests, and handle booking queries using live information directly from your property's operational hub.
Why Connect to Mews?
- Answer Booking Questions Instantly: Emblem can access live Mews reservation data to instantly answer guest questions like "What are my booking dates?" or "What room type did I book?", freeing up your front desk staff.
- Automate Service & Amenity Requests: Allow guests to request services like late check-out or book a spa appointment through Emblem. The integration can check availability in Mews and update the guest's folio automatically.
- Provide Personalized Service: Emblem can access guest profiles in Mews to greet returning guests by name and acknowledge their preferences, creating a more welcoming and memorable interaction.
- Streamline Check-in/Check-out Queries: The AI can guide guests on check-in times and check-out procedures by pulling the correct policies and reservation status directly from Mews.
